Imagine driving a car, using a heads-up display projection on the windshield to navigate through an unfamiliar city. This is augmented reality (AR); the information is used to not only guide you along a route, but also to alert you to salient information in your surroundings, such as cyclists or pedestrians. The correct placement of virtual content is not only crucial, but perhaps a matter of life and death.
Information can’t obscure other material, and should be displayed long enough for you to understand it, but not too much longer than that. Computer systems have to make these determinations in real-time, without causing any of the information to be distracting or obtrusive. We certainly don’t want a warning about a cyclist about to cross in front of the car to obscure the cyclist herself!
As a researcher in AR, I spend a lot of time trying to figure out how to get the right information onto a user’s screen, in just the right place, at just the right moment. I’ve learned that showing too much information can confuse the user, but not showing enough can render an application useless. We have to find the sweet spot in between.
A crucial element of this, it turns out, is knowing where users are looking. Only then can we deliver the information they want in a location where they can process it. Our research involves measuring where the user is looking in the real scene, as a way to help decide where to place virtual content. With AR poised to infiltrate many areas of our lives – from driving to work to recreation – we’ll need to solve this problem before we can rely on AR to provide support for serious or critical actions.